TERMS / CONDITIONS
All orders placed with Suzuki Speed (phone, fax, mail, internet/web & e-mail) constitute the acknowledgement and acceptance of all conditions listed on Suzuki Speed.
Hours of Operation
Monday through Friday from 10:00AM to 5:00PM (Eastern Standard Time)
Technical Support
If you need any technical assistance on products purchased from Suzuki Speed or
information regarding any orders, we will gladly help in any way we can. Just email us at Sales@SuzukiSpeed.com
Method of Payment
All orders must be prepaid before we can ship. We do not offer COD accept in or
Billing Service accept under preapproved circumstances. We accept the following
forms of payment:
Domestically issued Visa or MasterCard (All Visa/MasterCard Orders will be
shipped to the Billing Address Only.) Discover/Novus Card (All Discover/Novus
Credit Card Orders will be shipped to the Billing Address Only.), Money Order(s)
in U.S. Currency, Certified Check(s)/Bank Draft(s) in U.S. Currency & Personal
Checks (All returned checks are subject to a US$25.00 charge)
Methods of Shipping to Physical Addresses in the USA
UPS / USPS / BAX GLOBAL
Methods of Shipping for Canadian Orders
UPS Standard Service / BAX GLOBAL
(Note: Any export/import fees and custom duty will be collected by the Carrier.)
Methods of Shipping for Overseas Orders
UPS / USPS / DHL / BAX GLOBAL
(Note: Any export/import fees and custom duty will be collected by the Carrier.)
Return Policy
Return for exchange or refund will be allowed only within 7 calendar days from
the date of receipt. All authorized return merchandise must be unused and in its
original saleable packaging. No return or exchange on merchandise that shows
signs of having been installed, mounted, scratched, or defaced will be allowed.
RETURN AUTHORIZATION NUMBER must be issued before any returns can be made. We
will not accept any returns without this number. Please write this number
clearly on the outside of the returning package and tag the item(s) inside with
your name and R.A. number. All returns must be received by Suzuki Speed within
10 calendar days after the R.A. number has been issued. The Return Authorization
Number does not imply a replacement or refund, but only that we will inspect the
merchandise based on your claim. Returns must be sent freight prepaid and
insured by you. Original shipping and handling charges are not refundable. A
photo copy of your invoice showing the invoice number must accompany your return
along with a written explanation and a contact phone number where we may be able
to reach you. It is the responsibility of the customer/installer to verify the
correctness of size and application of the parts before installation. All
approved refunds will be paid by either Check, Credit Card Credit, or Account
Credit, all to be determined by Suzuki Speed. A 25% restocking fee will be
assessed on all authorized returns and cancellations that have taken place after
been received in our warehouse. No cancellations, refunds, or exchanges on
special order items or custom orders items will be allowed. If you do not wish
to wait for back ordered items, we will cancel the items you requested upon
receiving instructions to do so and refund your money via Check, Credit Card, or
Account Credit, all to be determined by Suzuki Speed.
Refused Shipments
Any refused shipments sent back to Suzuki Speed does not constitute the right to
a refund or credit. It is the customers responsibility to make all arrangements
with Suzuki Speed for the refused shipment. It is company policy to charge the
customer all freight charges associated with the shipment and a 25% restocking
fee.
Back-Order Policy
If an item is not in stock, we will hold a Back Order for you and ship the item
as soon as it becomes available. If we experience a long delay, we will advise
you of that fact. If you do not wish to wait for back ordered items, we will
cancel the items you requested upon receiving instructions to do so. In cases of
pre-payment the agreed 20% deposit will be completely refundable. If we
experience a long delay, we will advise you of that fact. If you do not wish to
wait for back ordered items, we will cancel the items you requested upon
receiving instructions to do so and refund your money via Check, Credit Card, or
Account Credit, all to be determined by Suzuki Speed.
Availability of Products
All items will be shipped according to availability. If items are not readily
available, we will try our best to expedite all orders as quickly as possible.
Suzuki Speed will not be held responsible for long delays beyond our control.
Product Specifications
Prices, materials, design, specifications, and recommendations are subject to
change without prior notice. All merchandise information presented in this web
site were true and correct at the time of publication and all size
specifications and or dimensions are the express responsibility of the customer.
Legality of Products
Suzuki Speed offers a wide variety of merchandise designed to improve the
appearance and performance of your vehicle. The rules and regulations regarding
the use of some or all of these items may vary from state to state and/or city
to city. Suzuki Speed will not guarantee the legality of use or installation of
any given items in your particular area. We highly recommend that you check with
your local law enforcement agency. Violation of any laws may subject the owner
and/or operator of the vehicle to a fine and/or penalty.
Warranties
All warranties after are the 7 days of receipt of your order are the express
responsibility of the customer. The customer will have sole responsibility of
contacting the original manufacturer regarding the standard warranty provided
with equipment purchased. Suzuki Speed is not liable for any and all warranty
issues after 7 days of receipt of product in question. No warranty whatsoever
will be valid if the defect was caused by customers abuse, negligence, and/or
mishandling. All merchandise sold by Suzuki Speed is only subject to
manufacturers warranty, if any, and are subject to submission to the
manufacturer for approval for repair or replacement of merchandise. Customer,
however, will be responsible for shipping and handling fees. No labor or
inconvenience may be included in any claims. There is no warranty on lights,
light bulbs, electrical parts, body parts/kits and internal engine or turbo
parts.
Claims
All merchandise are packed carefully and correctly utilizing a triple check
method before it leaves our facility. Damaged shipments should be checked in the
presence of the carrier. All claims for damaged or loss to your shipment must be
made with the carrier. Please keep all shipping cartons and packing material for
carrier inspection. Suzuki Speed will not initiate any claims with the carrier.
Claims for shortage of items or damaged shipments must be made within one
working day of receipt.
Installation of Products
Suzuki Speed highly recommends the installation of mechanical, body parts, or
electrical parts be performed by a qualified trained professionals. Improperly
installed products may lead to unsafe and unreliable conditions. All products
installed incorrectly will not be covered under any warranties and will not be
accepted as a return.
Engine Performance Upgrades
Customers are responsible to check their local and state laws regarding use of
engine performance products. Suzuki Speed will not be responsible for any
impounds, tickets, or any other consequences incurred by the improper use of
product sold.