TERMS / CONDITIONS

All orders placed with Suzuki Speed (phone, fax, mail, internet/web & e-mail) constitute the acknowledgement and acceptance of all conditions listed on Suzuki Speed.

Hours of Operation

Monday through Friday from 10:00AM to 5:00PM (Eastern Standard Time)



Technical Support

If you need any technical assistance on products purchased from Suzuki Speed or information regarding any orders, we will gladly help in any way we can. Just email us at Sales@SuzukiSpeed.com
 


Method of Payment

All orders must be prepaid before we can ship. We do not offer COD accept in or Billing Service accept under preapproved circumstances. We accept the following forms of payment:

Domestically issued Visa or MasterCard (All Visa/MasterCard Orders will be shipped to the Billing Address Only.) Discover/Novus Card (All Discover/Novus Credit Card Orders will be shipped to the Billing Address Only.), Money Order(s) in U.S. Currency, Certified Check(s)/Bank Draft(s) in U.S. Currency & Personal Checks  (All returned checks are subject to a US$25.00 charge)

Methods of Shipping to Physical Addresses in the USA

UPS / USPS / BAX GLOBAL

Methods of Shipping for Canadian Orders

UPS Standard Service / BAX GLOBAL

(Note: Any export/import fees and custom duty will be collected by the Carrier.)

Methods of Shipping for Overseas Orders

UPS / USPS / DHL / BAX GLOBAL

(Note: Any export/import fees and custom duty will be collected by the Carrier.)

 

Return Policy

Return for exchange or refund will be allowed only within 7 calendar days from the date of receipt. All authorized return merchandise must be unused and in its original saleable packaging. No return or exchange on merchandise that shows signs of having been installed, mounted, scratched, or defaced will be allowed. RETURN AUTHORIZATION NUMBER must be issued before any returns can be made. We will not accept any returns without this number. Please write this number clearly on the outside of the returning package and tag the item(s) inside with your name and R.A. number. All returns must be received by Suzuki Speed within 10 calendar days after the R.A. number has been issued. The Return Authorization Number does not imply a replacement or refund, but only that we will inspect the merchandise based on your claim. Returns must be sent freight prepaid and insured by you. Original shipping and handling charges are not refundable. A photo copy of your invoice showing the invoice number must accompany your return along with a written explanation and a contact phone number where we may be able to reach you. It is the responsibility of the customer/installer to verify the correctness of size and application of the parts before installation. All approved refunds will be paid by either Check, Credit Card Credit, or Account Credit, all to be determined by Suzuki Speed. A 25% restocking fee will be assessed on all authorized returns and cancellations that have taken place after been received in our warehouse. No cancellations, refunds, or exchanges on special order items or custom orders items will be allowed. If you do not wish to wait for back ordered items, we will cancel the items you requested upon receiving instructions to do so and refund your money via Check, Credit Card, or Account Credit, all to be determined by Suzuki Speed.



Refused Shipments

Any refused shipments sent back to Suzuki Speed does not constitute the right to a refund or credit. It is the customers responsibility to make all arrangements with Suzuki Speed for the refused shipment. It is company policy to charge the customer all freight charges associated with the shipment and a 25% restocking fee.



Back-Order Policy

If an item is not in stock, we will hold a Back Order for you and ship the item as soon as it becomes available. If we experience a long delay, we will advise you of that fact. If you do not wish to wait for back ordered items, we will cancel the items you requested upon receiving instructions to do so. In cases of pre-payment the agreed 20% deposit will be completely refundable. If we experience a long delay, we will advise you of that fact. If you do not wish to wait for back ordered items, we will cancel the items you requested upon receiving instructions to do so and refund your money via Check, Credit Card, or Account Credit, all to be determined by Suzuki Speed.

Availability of Products

All items will be shipped according to availability. If items are not readily available, we will try our best to expedite all orders as quickly as possible. Suzuki Speed will not be held responsible for long delays beyond our control.



Product Specifications

Prices, materials, design, specifications, and recommendations are subject to change without prior notice. All merchandise information presented in this web site were true and correct at the time of publication and all size specifications and or dimensions are the express responsibility of the customer.



Legality of Products

Suzuki Speed offers a wide variety of merchandise designed to improve the appearance and performance of your vehicle. The rules and regulations regarding the use of some or all of these items may vary from state to state and/or city to city. Suzuki Speed will not guarantee the legality of use or installation of any given items in your particular area. We highly recommend that you check with your local law enforcement agency. Violation of any laws may subject the owner and/or operator of the vehicle to a fine and/or penalty.



Warranties

All warranties after are the 7 days of receipt of your order are the express responsibility of the customer. The customer will have sole responsibility of contacting the original manufacturer regarding the standard warranty provided with equipment purchased. Suzuki Speed is not liable for any and all warranty issues after 7 days of receipt of product in question. No warranty whatsoever will be valid if the defect was caused by customers abuse, negligence, and/or mishandling. All merchandise sold by Suzuki Speed is only subject to manufacturers warranty, if any, and are subject to submission to the manufacturer for approval for repair or replacement of merchandise. Customer, however, will be responsible for shipping and handling fees. No labor or inconvenience may be included in any claims. There is no warranty on lights, light bulbs, electrical parts, body parts/kits and internal engine or turbo parts.



Claims

All merchandise are packed carefully and correctly utilizing a triple check method before it leaves our facility. Damaged shipments should be checked in the presence of the carrier. All claims for damaged or loss to your shipment must be made with the carrier. Please keep all shipping cartons and packing material for carrier inspection. Suzuki Speed will not initiate any claims with the carrier. Claims for shortage of items or damaged shipments must be made within one working day of receipt.



Installation of Products

Suzuki Speed highly recommends the installation of mechanical, body parts, or electrical parts be performed by a qualified trained professionals. Improperly installed products may lead to unsafe and unreliable conditions. All products installed incorrectly will not be covered under any warranties and will not be accepted as a return.



Engine Performance Upgrades

Customers are responsible to check their local and state laws regarding use of engine performance products. Suzuki Speed will not be responsible for any impounds, tickets, or any other consequences incurred by the improper use of product sold.